Customer service is the service received by consumers before, during, and after the purchase. This is the main factor that also determines customer satisfaction and value that provided, besides the quality of the product itself.

The goal of customer service is not really only to achieve customer satisfaction, but also to create customer loyalty and continued to buy from us. Customer service is part of every experience received by consumers.

Customer service has become an essential part of every business today. In fact this is the only component that can distinguish us among so many competitors that can not or very difficult to replicate.

How can we create the customer service is highly variable from one company to another company. Creativity and commitment are needed in this regard so that our company can be unique in the eyes of consumers and able to stand up. In addition to the quality of products or services provided the company, customer service is the next most important component that determines the durability and competitiveness of a company.